Terms & Conditions

By using The Green Haulers' junk removal services, you ("Customer") agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and The Green Haulers ("Company," "we," "us," or "our").

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

The Green Haulers provides junk removal and hauling services throughout the DMV area (Washington DC, Maryland, and Northern Virginia). Our services include:

• Residential and commercial junk removal
• Estate cleanouts
• Construction debris removal
• Appliance and furniture removal
• Yard waste and organic material removal
• Office and business cleanouts

All services are subject to availability and our ability to safely and legally remove the specified items.

Estimates:

Estimates provided over the phone are based on the information provided by customer. The final estimate will ALWAYS be determined on-site. The final invoice will reflect the filled percentage of the trailer by your requested items to be removed.

Pricing:

Our standard pricing is $45 per cubic yard based on the volume of items removed. Additional charges may apply for:

• Same-day service requests (+$50)
• Weekend or holiday service (+$75)
• Basement or attic access (+$25-50)
• Multiple story buildings (3+ floors) (+$25 per floor above second)
• Specialty items requiring special handling

Payment:

Payment will be due immediately upon completion of the job. Unpaid balances are subject to collections. We accept cash, check, major credit cards, Venmo, and Zelle. A 3% processing fee applies to credit card transactions over $500.

Tips:

We only mention this because people ask. Yes, our team members can accept tips, but, of course, only if you desire to tip and feel they deserve it.

Team members have the right to refuse to remove unsanitary items or work in unsanitary/unsafe conditions.

Service appointments are scheduled based on availability. We provide 2-hour service windows and will call 30 minutes before arrival.

Cancellation Policy:

• Cancellations made 24+ hours in advance: No charge
• Cancellations made 4-24 hours in advance: $25 fee
• Cancellations made less than 4 hours in advance: $50 fee
• No-shows or same-day cancellations: Full minimum charge

Legal and safety considerations prevent our team from handling or removing the following items:

• Flammable liquids, gasoline, or propane containers
• Firearms, ammunition, or explosives
• Hazardous materials (paint, chemicals, solvents)
• Asbestos or materials containing asbestos
• Medical waste or biohazardous materials
• Radioactive materials
• Wet paint or open containers of liquids
• Dead animals or animal waste
• Food waste or perishables

Important: Whether these items were accidentally or intentionally mixed into your load without our knowledge and cause spills on our truck or your property, The Green Haulers reserves the right to hold the customer liable for cleanup and any associated fees.

If prohibited items are discovered during service, removal will be refused and customer will be charged for time and services provided up to that point.

Our liability is limited as follows:

• We are not responsible for items removed by mistake if not clearly marked for removal
• Customer must identify valuable or sentimental items before service begins
• Our liability for property damage is limited to $1,000 per incident
• We are not liable for pre-existing damage to property or items
• Customer assumes responsibility for ensuring legal right to dispose of all items

All claims must be reported within 24 hours of service completion.

The Green Haulers requires clients to be organized and clearly communicate their removal needs. We are not liable for items inadvertently discarded by the client for removal.

Customers are responsible for:

• Clearly marking all items for removal
• Ensuring legal right to dispose of all items
• Providing safe and reasonable access to items
• Disclosing any hazardous materials or special conditions
• Ensuring parking is available for the truck & trailer
• Keeping parking areas and walkways clear of obstructions
• Obtaining parking permits if required (discuss at booking)
• Being present during the entire appointment
• Providing an adult representative if unable to be present
• Being readily available by phone during service
• Disconnecting all water and gas lines prior to our arrival
• Securing valuable or sentimental items not intended for removal
• Keeping pets occupied or secured during service for safety

Communication: In the event of questions while on-site, we will make reasonable attempts to contact customer via text or phone. If unable to reach the customer, we reserve the right to make a full and final decision based on our best judgment. We cannot return to the jobsite after completion if unable to establish communication.

Pets: We love friendly pets and always look forward to meeting them during our visit. However, we do ask that you keep pets occupied or secured during the removal of your items for their safety and ours. The Green Haulers is not responsible for pets that become loose or escape during our visit.

The Green Haulers reserves the right to dispose of items in the best manner possible. While we always strive to recycle and donate as much as possible (targeting 85% diversion from landfills), we cannot guarantee that all items will be recycled or donated.

Certain circumstances can and do prevent The Green Haulers from recycling or donating items. Potential reasons include but are not limited to:

• Recycling or donation center refusal of items
• Poor condition or contamination of items
• Bed bugs or other insect/animal infestation
• Inclement weather or other "Acts of God"
• Local facility availability and capacity
• Regulatory compliance requirements

Items are sorted and directed to appropriate recycling facilities, donation centers, or disposal sites in compliance with local regulations and based on practical considerations at the time of disposal.

Customer represents and warrants that customer owns all legal right, title, and interest in and to the customer materials or has secured the right to transfer to company all legal right, title, and interest in and to the customer materials.

All legal right, title, and interest in and to the customer materials shall pass to The Green Haulers upon customer's agreement to these Terms & Conditions and commencement of service. Thereafter, the company may dispose of customer materials at its sole and absolute discretion.

Customer represents and warrants that customer has an ownership interest in the premises upon which the company shall enter to retrieve the customer materials and/or that customer is an authorized agent of the owner(s) of such premises.

Customer authorizes company to drive on customer's lawn or other non-paved areas to retrieve the customer materials from the area(s) designated by customer, or drive on a paved surface. In either case, the customer assumes full risk for all damage resulting from the company's entrance onto the area(s) designated by the customer and relieves company from any responsibility for such damage.

Important: The customer acknowledges that company recommends against driving on customer's lawn or non-paved, and certain paved, areas. Any authorization to do so is at the customer's own risk.

We respect your privacy and protect your personal information. Customer information is used solely for service delivery and business operations. We do not sell or share customer information with third parties except as required by law or for service delivery (e.g., payment processing).

We may use customer feedback and photos for marketing purposes with explicit consent.

The Green Haulers will have no liability for claims or losses resulting from customer's failure to comply with these Terms and Conditions, including but not limited to customer's inclusion of prohibited materials among the customer materials.

Property Damage: The Green Haulers will have no liability for any damage to property, or loss of any of customer's property while engaged in removing materials, from any cause whatsoever.

Our liability for property damage during normal service operations is limited to $1,000 per incident, provided the damage is not caused by customer negligence or failure to comply with these Terms.

• We are not responsible for items removed by mistake if not clearly marked for removal
• Customer must identify valuable or sentimental items before service begins
• We are not liable for pre-existing damage to property or items
• Customer assumes responsibility for ensuring legal right to dispose of all items
• All claims must be reported within 24 hours of service completion

Any disputes arising from these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the Washington DC metropolitan area.

Both parties waive the right to trial by jury and the right to participate in class action lawsuits.

These Terms are governed by the laws of the state of Maryland, without regard to conflict of law principles. Any legal action or proceeding related to these Terms shall be brought exclusively in the courts of Maryland.

For questions about these Terms or our services, please contact us: